PRICACY POLICY

Privacy Policy

Privacy Policy – the basics

A Privacy Policy is a formal statement disclosing how LANAÏS, as the owner of this website, collects, uses, discloses, processes, and safeguards your personal data. It also reflects our commitment to protecting your privacy as you browse our site or interact with us.

This policy outlines the types of personal information we may collect from visitors and customers of www.bylanais.com, how we use this information, and the measures we implement to keep it secure.

Please note that different jurisdictions may impose specific legal requirements for privacy practices. As a business operating online, we are committed to aligning with applicable data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) where applicable.

What to include in the Privacy Policy

At LANAÏS, our Privacy Policy includes information on the following:

What We Collect
We may collect the following types of information:
- Personal information (such as name, email address, phone number, billing/shipping address)
- Payment details (processed securely via third-party gateways)
- Order history and customer support interactions
- Device and browsing data (such as IP address, browser type, device identifiers, and cookies)
How We Collect Information
We collect data through:
- Forms completed during checkout or newsletter sign-up
- Automated tracking technologies (cookies, analytics tools)
- Customer support communications
- Account creation and social media interactions
Why We Collect Information
We use personal data to:
- Fulfil and manage orders
- Provide customer support
- Send transactional or marketing communications
- Improve website experience and functionality
- Comply with legal and regulatory obligations
Sharing Your Data
We do not sell your personal information. However, we may share your data with trusted third parties such as:
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics providers
- Analytics and email marketing tools
- Legal or regulatory authorities when required
Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Request data portability
- File a complaint with a data protection authority
Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 16. If we become aware that a child’s data has been collected, we will take steps to delete it.
Data Retention & Security
We retain data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. We implement reasonable technical and organisational measures to protect your information from unauthorised access or disclosure.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated revision date.